FAQ
Questions we get asked a lot.
Choosing between PP and PET band, minimum order quantities, lead times, warranty — the questions we're asked most, answered.
FAQ
Questions we get asked a lot.
Question not answered here? Call us or add us on WeChat and we'll walk you through it.
How do I choose between PP and PET strapping?
PP band is economical and elastic, which makes it ideal for cartons and light-to-medium loads. PET has a much higher tensile strength and very low elongation, so it suits building materials, stone, metal and long-haul shipments. If you are unsure, send us the load weight and the shipping method and we will recommend a specification.
Can you send samples? Do you charge for them?
Yes, and the samples are free. We send the specification that matches your actual product, and you order only once you are satisfied. Around Beijing, Tianjin and Hebei we can also bring a machine to your site for a trial run.
What is the minimum order quantity? Can you print our logo?
Ready-stock specifications start at 100 rolls. Printed band usually starts at one tonne, depending on the specification and colour. Send us your logo artwork and we will produce a proof for approval before production begins.
How soon do you ship, and do you deliver nationwide?
Standard stock items leave our Gu'an warehouse in Hebei the same or the next working day and can reach anywhere in China. Custom items typically take 5 to 10 working days. For large volumes we can arrange freight on your behalf.
How long is the warranty on your machines?
One year on the whole machine. In the Beijing, Tianjin and Hebei region our engineers come to you; elsewhere we troubleshoot remotely first and post spare parts when they are needed. Most issues are resolved the same day.
Can you issue an invoice?
Yes. We can issue a Chinese VAT special invoice. Provide your invoicing details with the order and we will send it with the goods or afterwards.
Are you a factory or a trading company?
We are both. Our core consumables — PP and PET strapping — are made in our own plant in Cangzhou, Hebei, and we also supply the full range of packing machines and accessories. That means competitive pricing and a complete solution from one supplier.
Can you build a custom or non-standard machine?
Yes. Arch type, side-seal, extra-long and extra-wide tables — we have built all of them. Send us the site dimensions or the product parameters and we will assess the job, then issue a proposal and a quote.
How we work
Four steps from enquiry to production.
Tell us the job
Send the weight and dimensions of your load and your daily volume — or simply a photo of your packing area.
Free samples
We post samples matched to your actual product. The sample cost is on us; order only if it works for you.
Quote and order
A same-day quote once the specification and quantity are confirmed. Stock items leave the warehouse the same or the next working day.
On-site commissioning
For machines, our engineers install, commission and train your operators on site, with fast after-sales backup.
Try a free sample first. Talk price when it's right.
Tell us the load weight and your daily volume and we'll come straight back with a plan and a quote.